Frequently Asked Questions (FAQs)


Frequently Asked Questions

HOW TO ORDER?

1. Select city in the “Deliver To” section (upper left, besides our logo).

2. Choose the products you want.

3. Choose the add-ons you want to come with it.

4. Select your preferred delivery date and timeframe.

5. Add to cart.

6. Proceed to checkout.

7. Fill in all the necessary shipping, message and instruction details.

8. Go to payment.

9. Select payment method and enter voucher code if applicable.

10. Click on complete order.

Once the order is completed, you will be redirected to the order confirmation page that includes your order number.

HOW WILL I KNOW IF MY ORDER IS CONFIRMED AND READY FOR PROCESSING?

After the order is completed, you will receive an email confirmation that includes your order number.

CAN I PLACE AN ORDER VIA PHONE OR CHAT?

We need all our orders placed on our website www.potico.ph but we can assist you.

Kindly send us an email at contact@potico.ph, call us at PH +63 (02) 8539 1488; US +1 442 249 7722 or reach us via Facebook chat.

For deliveries in Davao city, we accept phone orders, please contact us here:

(02) 8539 1488

DO YOU DELIVER NATIONWIDE?

We now offer FREE NATIONWIDE delivery on selected products. You may change the Delivery To section (upper left, beside our logo) to "Rest of the Philippines" and check which products are available. Your order will be shipped next day and may arrive between 2-10 days depending on the location.

HOW MUCH IS YOUR SHIPPING FEE?

We offer Free Same Day Delivery so no shipping fee is required.

DO YOU DELIVER ON THE SAME DAY?

Yes, we offer Free Same Day Delivery including weekends.

CAN I PICK-UP MY ORDER IN YOUR STORE/OFFICE?

Unfortunately, we don't accept office pick-ups but we can arrange the delivery of your order at your preferred location everywhere within Metro Manila, Cainta, Taytay, some areas of Antipolo, Metro Cebu, Metro Davao and Nationwide.

DO YOU ACCEPT ADVANCE ORDERS?

Yes. You can order now for future dates (up to 1 year in advance).

WHERE IS YOUR STORE LOCATION?

We are an online gift shop so we don't have a physical store but you can view and order our products on our website.

HOW CAN I CONTACT YOU?

We are open to serve your concerns 6am-12am from Monday to Sunday.

Kindly send us an email at contact@potico.ph, call us at PH +63 (02) 8540 2331; US +1 442 249 7722 or reach us via Facebook chat.

HOW TO PAY?

We accept payments made via Credit or Debit Card, Cash on Delivery, Paymaya, and GCash.

NOTE: CASH ON DELIVERY is only available if the sender and the recipient is the same. COD limit is PHP 2,500.00.

CAN YOU CUSTOMIZE AN ORDER?

We don't do customized arrangements as we only produce what is shown on our site.

WHAT ARE YOUR DELIVERY TIME SLOTS?

We are delivering at the following time slots for our branches:

Manila
  • Express delivery (+99php) (No cutoff)
  • 7AM - 10AM (5PM day before cutoff)
  • 10AM - 1PM (8AM cutoff)
  • 1PM - 4PM (12NN cutoff)
  • 4PM - 8PM (4PM cutoff)
  • 8PM - 11PM (7PM cutoff)
  • Anytime (7PM cutoff)
Cebu and Davao
  • 9AM - 1PM (8AM cutoff)
  • 1PM - 5PM (12PM cutoff)
  • 5PM - 8PM (5PM cutoff)
Nationwide
  • Anytime within 2-10 days (3 PM Same day shipment cutoff)
Greater Manila Area
  • 9AM - 1PM (5AM cutoff)
  • 1PM - 5PM (11AM cutoff)

CAN YOU MAKE THE SENDER ANONYMOUS?

Yes, we don't disclose the details of the sender unless his or her name is included on the message for the card.

HOW CAN I MAKE CHANGES WITH MY ORDER?

To make changes with the delivery address or your personal message, kindly send us an email at contact@potico.ph, call us at (02) 8539 1488 or reach us via Facebook chat. Please note that we can only accept changes three (3) hours before the delivery.

HOW DO I CANCEL MY ORDER?

To cancel your order, you may send us an email at contact@potico.ph, call us at (02) 8539 1488 or reach us via Facebook chat. Please note that we can only cancel your order if it is not yet dispatched from our office.

CAN WE MAKE THE DELIVERY INTO A SURPRISE?

Yes, we will only call the recipient if our rider can't find him/her and we won't disclose that the delivery are gifts to keep it as a surprise.

HOW DO I ADD SPECIAL INSTRUCTIONS TO MY ORDER?

You can do so by including your special instructions on the delivery notes section during check-out while ordering through our website.

CAN YOU DELIVER AT A SPECIFIC TIME?

As we do our deliveries by batches, we can't deliver at a specific time, however, we can deliver it within the time range stated on your order.